Measuring impact in healthcare training
Evaluation is crucial and the payoffs are high: solid data encourages stakeholders to invest in future training and making sure that training meets everyone’s needs and expectations. Yet, it is often overlooked and undervalued, dismissed as qualitative, subjective, and difficult to get people to engage with, and rarely do enough time and resource go into its planning. This article explores not only the importance of measuring training impact, but also how key stakeholders benefit from ensuring effectiveness of training programs.
How and why do we measure training impact?
Metrics matter! Whether you organize, facilitate, or participate in training, you need to know that it’s worth the investment of time, money, and energy. Find out more about what and when to measure.
Adapted from: Kirkpatrick, J. & Kirkpatrick, W.K. (April 2009). “The Kirkpatrick Four Levels: A Fresh Look after 50 Years 1959-2009”. White paper published by Kirkpatrick Partners LLC and Phillips, J. J. (1983). Handbook of training evaluation and measurement methods. Boston, MA: Butterworth-Heinemann.
What are some ways to measure impact?
What are the benefits for learners, trainers, and organizations?
Learner:
- You have met the training goals successfully
- You are able to do your job better than before, to maintain your quality of services, and progress in your profession
- Your commitment to personal and professional development is recognized and rewarded
- You can support your healthcare practitioner colleagues effectively and, through them, improve standards of care and patient experiences
Trainer:
- Your training programs have the intended effect
- Your learners are able to meet the learning goals
- Your learners have enhanced their knowledge, competencies and confidence through your training
- You’ve provided a positive and productive learning experience and environment
Organization:
- You are maximizing the benefits of training for your team
- Your budget and time have paid off
- You can track measurable progress against key performance indicators, critical success factors, and strategic priorities
- You can secure funds to meet future training needs